Refund and Returns Policy

Effective Date: November 25, 2024

At DealChaserPro, we are dedicated to providing high-quality products and ensuring your satisfaction with every purchase. We understand that there may be times when you need to return or exchange an item, and we aim to make the process as simple and straightforward as possible. Please carefully review our Refund and Returns Policy outlined below.

1. Return Eligibility

To qualify for a return, the following conditions must be met:

  • Timeframe: Returns must be initiated and items must be returned within 30 days of the delivery date.
  • Condition: Products must be in unused and original condition, with no signs of wear or damage.
  • Packaging: Items must be returned in their original packaging, including all tags, labels, and any accessories that came with the product.
  • Proof of Purchase: A valid proof of purchase, such as the original receipt or order confirmation email, must be included with the returned item.

2. Non-Returnable Items

Certain items are non-returnable and cannot be refunded or exchanged. These include:

  • Final Sale Items: Any items specifically marked as “Final Sale” at the time of purchase.
  • Gift Cards or Promotional Items: These items are not eligible for returns or refunds.

Please ensure you review the product listing carefully to check if an item falls under this category before making a purchase.

3. Refund Process

If your return meets the eligibility criteria and is approved, refunds will be processed as follows:

  • Inspection: Once your return is received, it will undergo a thorough inspection to verify that it meets the return criteria.
  • Refund Method: Approved refunds will be issued to the original payment method used during purchase.
  • Processing Time: Please allow 7-10 business days for the refund to appear in your account after the return has been processed and approved.
  • Shipping Fees: Please note that shipping fees are non-refundable unless the return is due to an error on our part, such as defective or incorrect items being shipped.

4. Exchanges

We understand that receiving a defective or incorrect product can be frustrating. To address such issues, we offer exchanges under the following conditions:

  • Defective or Incorrect Items: If you receive a defective or incorrect product, please contact us within 7 days of delivery to arrange for an exchange.
  • Exchange Process: Upon receiving the returned item, we will inspect it and send you a replacement item at no additional cost if the product is found to be defective or incorrect.

5. How to Initiate a Return or Exchange

If you need to return or exchange an item, please follow these steps:

  1. Contact Us: Reach out to our customer service team to initiate the process. Provide your order details, proof of purchase, and the reason for the return or exchange.

    • Address: 604 Cedar St, Clinton, South Carolina
    • Phone: (864) 833-3975
    • Email: [email protected]

  2. Pack the Item: Safely pack the product in its original packaging, including all accessories and proof of purchase.

  3. Return Shipping: You will be responsible for return shipping costs unless the return is due to a defective or incorrect product. We recommend using a trackable shipping service to ensure your return is safely delivered to us.

  4. Inspection and Processing: Once we receive the returned item, we will inspect it and notify you of the refund or exchange approval.

Additional Notes

  • We reserve the right to deny a return or refund if the item does not meet the eligibility criteria or shows signs of use, damage, or missing components.
  • Please contact us for assistance if you have any questions or concerns about your return or exchange.

Thank you for shopping with DealChaserPro. We value your trust and look forward to providing you with the best service possible.