
Refund and Returns Policy
Effective Date: December 24, 2024
At DealChaserPro.com, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review our refund and returns policy.
Returns
We accept returns for items that are unopened and in their original condition. If you receive a damaged or defective item, please contact us within 7 days of receiving the order to initiate a return. Items that have been opened or used are non-returnable due to hygiene reasons.
Refunds
Once your return is received and inspected, we will process a refund to your original payment method. Please note that shipping costs are non-refundable. It may take 5-10 business days for the refund to appear in your account, depending on your payment provider.
Exchanges
If you wish to exchange an item for a different scent or product, you must return the original item and place a new order. The new order will be processed as a separate transaction.
How to Return an Item
To initiate a return, please contact our customer service team by email with your order number and a description of the issue. We will provide you with detailed instructions on how to return the item.
Contact Us
For questions regarding returns and refunds, please contact us:
- Street: Rua Serra Dourada 1535, Campinas, Brazil
- Phone number: (19) 6531-4554
- Email: [email protected]
- Website: dealchaserpro.com